Date: 5/28/08
Job Title: Technical Services Associate I
Organization: Security Mutual Life
Adddress: 100 Court Street
City: Binghamton
State: NY
Zipcode: 13902
Phone:
Fax: 607-773-1303
Email: hhanna@smlny.com
Contact Person: Heather Hanna/ Human Resources Generalist I
Salary:
Pay Period:
Day 1: Monday-Friday
Hours 1: 1st Shift
Day 2:
Hours 2:
Hours 3:
Hours 4:
Hours 5:
Hours 6:
Benefits: Health Insurance
Dental Insurance
Vacation
Sick Leave
Flexible Work Schedule
401(k)/Retirement Plan
Life Insurance
Holidays
AAS Degree: Yes
Degree Required: Computer Science or Information Technology
Job Description: REQUIRED SKILLS & EXPERIENCE:
• Excellent communication and conflict resolution skills
• Ability to work well in a team environment
• Strong organizational skills with ability to prioritize work tasks
• Knowledge of commonly-used concepts, practices, and procedures within the IT field
• Ability to lift heavy objects (monitors, PC equipment etc.) 50-75 lbs.
• Knowledge of insurance industry is a plus, but not required

DESCRIPTION OF DUTIES & RESPONSIBILITIES:
• Provides end user support in a variety of ways; including but not limited to answering technical support calls at the Help Desk, monitoring Help Desk e-mails, and responding to Help Desk trouble tickets
• Identifies, diagnoses, and resolves Level One problems for users of the corporate PC and AS/400 system environment; including, but not limited to supporting the hardware, software and configuration of end user PC systems
• Assists in the installation, configuration and deployment of corporate desktops, printers, telephone equipment and other IT/Communication equipment
• Assists in the creation of materials/documentation for end user frequently asked questions (FAQ), knowledgebase and IT Documentation library
• Assists in departmental office moves and individual work area adjustments as necessary
• Assists network technicians with installation, configuration and support of network cable systems and equipment such as network interface cards, hubs, switches and wiring closet environments

EDUCATION REQUIRED: AA/AS; Computer Science or Information Technology is a plus, or equivalent work experience

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